Terms of Service

1. Introduction

These terms apply when you buy or use anything from Valure (“we” or “us”). That includes our products for Roblox games, the Valure store, My Valure, Valure Support and Valure Media.

Nothing in these terms limits the rights you have by law as a consumer.

Valure isn't affiliated with, endorsed by or sponsored by Roblox Corporation. Roblox, Roblox Studio and Robux are trademarks of Roblox Corporation.

2. Who can buy

• Age: you need to be at least 13 years old to buy from us.
• Under 18: you need permission from a parent or guardian, and they should read these terms with you.
• Roblox: you also need to follow the Roblox Terms of Use, because our products are used in Roblox.

3. Your licence

When you buy a product, you get a licence to use it. We still own the product itself. Your licence lets you:

• Use the product in Roblox games owned by the Roblox account or group that bought it.
• Change and customise the product for your own games.
• Keep using the version you bought, even after we stop selling it.

Your licence doesn't let you:

• Sell, share, give away or publish the product or its code, for example on the Roblox Creator Store or a Discord server.
• Say that you made the product.
• Remove or get around the licence check.

Your licence is linked to the Roblox account that bought the product. To move it to another account or group, request a transfer in My Valure.

If you break these rules, we can end your licence. We'll tell you why first, unless the problem is serious, like sharing a product publicly.

4. Prices and payment

• Robux: payments go through Roblox's own checkout.
• Euros: payments go through Whop, our payment provider. Prices in euros include any VAT that applies.
• Prices: you always pay the price shown at checkout. We can change our prices, but a change never affects something you've already bought.

5. Delivery

Products are digital. Most arrive in your Roblox inventory within a minute of paying. If yours hasn't arrived after 30 minutes, contact Valure Support, and we'll sort it out.

6. Refunds

You can ask for a refund within 14 days of buying a product, if:

• You haven't added the product to Roblox Studio yet.
• You were charged twice for the same product.
• The product doesn't work as expected.

What you can get back depends on how you paid:

• Euros: a full refund, a gift card for the full price, or another product.
• Robux: a gift card for the full price, or another product. Robux can't be refunded, because Roblox handles Robux payments.
• Another product: it must cost the same or less than the one you bought. If it costs less, you get the difference on a gift card.

Request a refund in My Valure. If you need help, contact Valure Support.

If a product is faulty or doesn't match its description, you also have rights under consumer law, even after 14 days. Those rights always apply alongside this policy.

7. Updates and support

• Updates: we update our products to fix problems and keep them working with Roblox. Updates are free.
• Roblox changes: Roblox can change how games work at any time, so we can't promise that every product will work with every future Roblox update. We'll do our best to fix problems quickly.
• Support: Valure Support is free. Most replies arrive within 24 hours.

8. Valure Media

Valure Media lets anyone share a video or image with a short valu.re link. When you upload a file:

• Your rights: you keep all rights to it. You give us permission to store it and show it to anyone who has the link.
• Your promise: you have the right to share it, and it doesn't break anyone else's rights or privacy.
• What's not allowed: sexual content, violence, hate, self-harm, illegal content, or other people's personal information.
• Our check: we check every upload automatically and decline files that may contain sensitive content. The check can make mistakes.
• Removal: we can remove any file that breaks these rules, or that we're asked to remove by law, without notice.

To report a file, email privacy@valu.re with its link.

9. Valure Assistant

The Valure Assistant and the AI answers in Valure Support use AI to answer questions from our help articles. AI answers might not always be accurate, so check important information. The assistant can't see your account or purchases, and it can't make refunds or changes for you.

10. Fair use

Use our services the way they're meant to be used. Don't:

• Try to break, overload or get unauthorised access to our services.
• Use our services to harm other people.
• Abuse refunds, for example by asking for a refund after sharing a product.

11. Responsibility

We're responsible for providing our products and services as described, with reasonable care. If we don't, you have the rights described in these terms and under consumer law.

We aren't responsible for problems we can't reasonably control, like outages or changes at Roblox, Whop or our hosting provider, or for how you change a product. As far as the law allows, we aren't responsible for indirect losses, like lost Robux earnings from a game.

None of this limits our responsibility where the law doesn't allow it to be limited.

12. Changes to these terms

We can update these terms, for example when we add a new service or when the law changes. We'll show the date of the latest change at the top of this page. If a change affects you in an important way, we'll tell you before it takes effect. The terms that applied when you bought a product still apply to that purchase.

13. Law and complaints

• Law: these terms are governed by Danish law. If you live in another EU country, you also keep the consumer protection of the country you live in.
• Talk to us first: if something goes wrong, contact Valure Support, and we'll try to solve it with you.
• Complaints: if we can't solve it, you can complain to the Danish consumer complaints body, the Center for Klageløsning at Nævnenes Hus, or take it to a court.

14. Contact

For help with a product, contact Valure Support. For questions about these terms, email privacy@valu.re.

Read how we handle your data in our Privacy Policy.